LEGAL DOCUMENTATION
Why We Collect Your Data
Maxou — A Plain-Language Notice
The short version
We collect only the data we need to run your AI phone assistant — nothing more. We don’t sell your data, we don’t use it to advertise to you, and some of the technical data we receive is never used for anything beyond keeping the Service secure and working. The Service is offered only in the United States, and your data is stored and processed in the United States.
What we collect, and why
Data we collect but don't actively use
Some data reaches our systems automatically as a side effect of operating a phone and AI service. We keep it only for security, fraud prevention, troubleshooting, and legal compliance — and for no other purpose:
1.
Crash reports, error logs, and performance metrics — reviewed only when something goes wrong;
2.
Telephony routing and carrier data — generated by connecting calls; used only to deliver them;
3.
Records we must keep by law, such as billing records — retained, then deleted on schedule.
We never use this data for marketing, profiling, or advertising, and we delete or de-identify it when it is no longer needed (generally within one year of your last login).
What we never do
1.
We never sell your personal information — for money or anything else of value;
2.
We never use your calls or knowledge base to advertise to you or build advertising profiles;
3.
We never collect your precise location;
4.
We never read your device’s advertising identifier unless you explicitly allow it (and even then, it is used only to measure whether an ad brought you to the app);
5.
Where our AI provider offers an option not to train its models on your data, we turn that option on.
The narrow exceptions to the above (for example, if our business is ever sold, data transfers with the business) are described in our Privacy Policy — the two documents are meant to be read together.
You stay in control
You can delete your account (and the data that goes with it) at any time in the app, revoke calendar or contacts access whenever you like, and exercise your privacy rights by emailing privacy@maxou.ai.
Full details — including retention periods and your rights under US state privacy laws — are in our Privacy Policy: maxou.ai/privacy.
Maxou Tech Inc.
100 Pine Street, Suite 1200, San Francisco, CA 94111
Privacy: privacy@maxou.ai